Skypro Technologies - IT Admin

 Job Description:


  1. Good Communication skill.
  2. Need to be customer oriented.
  3. Basic knowledge of Desktop, laptop and windows applications.
  4. Guide users with simple, step-by-step instructions.
  5. Conduct remote troubleshooting.
  6. Test alternative pathways until resolve the issue. 
  7. Record technical issues and solutions in logs.
  8. Direct unresolved issues to the next level. 
  9. Follow up with clients to ensure their systems are functional.
  10. After resolving the issue, taking proper feedback from the user.

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