Job Description: Good Communication skill. Need to be customer oriented. Basic knowledge of Desktop, laptop and windows applications. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until resolve the issue. Record technical issues and solutions in logs. Direct unresolved issues to the next level. Follow up with clients to ensure their systems are functional. After resolving the issue, taking proper feedback from the user.
The requirements for the IT Support Engineer role are below . Company: Techwave Solutions Job Title: IT Support Engineer Job type : Full Time Work Location: Hyderabad Salary : 2.5 LPA to 3 LPA Role and Responsibilities: Responsibilities: Install, Configure, and maintain hardware and software systems according to company policy. Provide technical support to uses on Desktops, Laptops, IT Peripherals and Standard Softwares. Support multiple internal SaaS-based applications and Platforms (Symantec Antivirus , Sophos etc) Consulting with end-users to determine needs and providing user assistance in IT Services & Customer specific IT requirements Liaise with hardware vendors in resolving OEM related issues. Ready to work in any shift (24*7 rotation 8 Hours support) Educational Qualifications and Experience: A bachelor's degree or Diploma (Computer Science /Electronics / Electrical Engineering Knowledge and Experience on Windows 10 and Mac OS(option) Knowledge of Active ...
Important Things to be added to Resume: Professional Summary Professional Experience Education Certification Personal Information Here is the Sample Resume for the Desktop Engineers: progress-download Download Now Sample Resume 🎓 Contact Trainer for one-to-one interaction : 📌 Learn more or apply today : https://snitsolutions.in/ 📞 Contact : +91 9640005999 | 9010420999
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