Technical Support Executive

Job Description

Company: Dynamic Group

Role: Technical Support Executive (Solutions Executive L1 )

Experience Level: 2 to 3 years working experience in an equivalent role

Key Responsibilities:

Act as the first line of support for clients, handling IT infrastructure-related queries via phone, email, or ticketing systems.
Troubleshoot and resolve basic hardware, software, network, and connectivity issues.
Assist in the setup, configuration, and maintenance of desktops, laptops, printers, routers, switches, and other peripherals.
Support the installation and deployment of operating systems, antivirus software, and business applications.
Document issues, troubleshooting steps, and resolutions in the ticketing system.
Monitor systems and alerts, and escalate unresolved or critical issues to Level 2 or Level 3 engineers.
Assist with patch management, routine maintenance, and inventory updates.
Maintain professional and timely communication with clients and internal teams.

Required Skills and Qualifications:

Diploma or bachelor’s degree in computer science, Information Technology, or related field.
Certification CCNA or equivalent.
2 to 3 years of experience in IT support or systems administration.
Good understanding of Windows OS, basic networking concepts (LAN, WAN, IP, DNS), and common software applications.
Good understanding of Firewalls, Routers, and Switches.
Good understanding of endpoint protection from Sophos, Kaspersky, and others.
Familiarity with tools like Remote Desktop, Active Directory, and ITSM/ticketing systems is a plus.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Good verbal and written communication skills in English.