Service Desk Support - Artech Info Systems Pvt. Ltd

 

Job Description 

Company: Artech Info Systems Pvt. Ltd
 Role Service Desk Support

Job Requirements :
Key Responsibilities :
a: L1 Service Desk profile
b: Respond to the issues reported by the customer through voice interaction and through email, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to the customer based on in-scope processes
e: Follows the incident life cycle as defined by the process
- log the incident
- categorize and document
- resolve or assign the incident to the relevant assignment group
f: Achieve client and Accenture-defined targets

Technical Experience :
a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware, and Software related troubleshooting skills
c: One to two years of experience
d: Minimum one year of experience in the Service Desk domain supporting global customers

Professional Attributes :
a: Excellent communication skills with neutral accent
b: Excellent written communication skills with email etiquette
b: Good problem-solving and analytical skills
c: Excellent customer service skills
e: Ability to remain calm and courteous while facing an irate customer or managing back-to-back calls

Educational Qualification:
a: Bachelor's degree

Additional Info :
a: 24/7 support
b: Shift, week off based on roster
c: 5-day working/week
Location: Hyderabad, Telangana, India

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